Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through our website, https://www.clickbeam.store. By making a purchase, you agree to comply with this policy.

Eligibility for Returns and Refunds

Return Timeframe

You may request a return within 30 days from the date of delivery. Items must be unused, in original packaging, and in the same condition as received.

Non-Returnable Items

Certain items are not eligible for return, including perishable goods, custom or personalized products, and items marked as final sale. We reserve the right to refuse returns that do not meet our policy criteria.

Return Process

Initiating a Return

To initiate a return, contact our customer service team via email at [email protected] or phone at +61 2 91882831. Provide your order number, product details, and reason for return.

Shipping and Handling

You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping service and purchasing shipping insurance.

Refunds

Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days to your original payment method.

Partial Refunds

Partial refunds may be issued if the returned item shows signs of use, damage not present at delivery, or missing parts. Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon delivery. Contact us at [email protected] or +61 2 91882831to arrange an exchange.

Contact Information

For questions about this policy or to initiate a return, contact us at:

• Email: [email protected]
• Phone: +61 2 91882831
• Address: 130 Oxford Street, Sydney, New South Wales 2004, Australia

Policy Changes

We may update this Refund and Returns Policy periodically. The latest version will always be available on our website, https://www.clickbeam.store.